Returns & Refunds

At BananaCastore, we want you to be completely satisfied with your purchase. If you are not entirely happy, you may return or exchange your item(s) according to the following policy.

1. Eligibility for Returns

You may return your item(s) within 30 days of receiving your order if they meet the following conditions:

• The item is unused, unwashed, and in its original condition.
• The item is in its original packaging with all tags attached.
• Proof of purchase, such as your order confirmation or receipt, is provided.

Note: Items marked as “Final Sale” or personalized/customized products are not eligible for return unless they are defective or damaged.

2. Steps to Initiate a Return

To start a return, follow these steps:

1. Contact Us: Email our customer support team at [insert email address] with your order number and reason for the return.
2. Return Authorization: Wait for a return authorization and shipping instructions from our team.
3. Ship the Item: Pack the item securely and ship it back to the address provided. You are responsible for return shipping costs unless the item is defective or incorrect.

3. Refunds

Once your return is received and inspected, we will notify you via email about the status of your refund.

• Approved refunds will be issued to the original payment method within 7–10 business days.
• Shipping fees from the original order are non-refundable unless the return is due to our error.

4. Exchanges

If you wish to exchange an item for a different size, color, or model:

• Contact us at [insert email address] to verify availability.
• Follow the same return process as above. Once we receive your return, we will ship the replacement item.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of delivery. Provide your order number, a description of the issue, and photos of the damage. We will arrange for a replacement or a full refund at no additional cost.

6. Non-Returnable Items

The following items are not eligible for return:

• Personalized or customized sleeping bags.
• Items marked as “Final Sale.”
• Gift cards.

7. Cancellations

Orders can be canceled within 24 hours of placement for a full refund. After 24 hours, cancellation requests cannot be guaranteed as your order may already be processed.

8. Contact Us

For any questions or concerns about your return or refund, please contact us