Shipping & Delivery

At BananaCastore, we aim to ensure your order reaches you quickly and safely. Please read our Shipping & Delivery Policy for details about processing times, shipping options, and costs.

1. Order Processing

• Orders are processed within 1–3 business days after payment is confirmed.
• Orders placed on weekends or public holidays will be processed on the next business day.
• You will receive an email confirmation with tracking information once your order has shipped.

2. Shipping Options and Costs

We offer the following shipping options:

• Standard Shipping: Estimated delivery within 7–14 business days.
• Express Shipping: Estimated delivery within 3–7 business days.
  Shipping costs are calculated at checkout based on the destination, shipping method, and order weight.

3. Free Shipping

We offer free standard shipping on orders over [insert amount, e.g., $100] to select regions. Free shipping eligibility will be displayed at checkout.

4. International Shipping

We ship to many countries worldwide.

• Delivery times and costs may vary depending on the destination.
• Customers are responsible for any customs duties, taxes, or import fees that may apply in their country.

5. Tracking Your Order

Once your order is shipped, you will receive a tracking number via email. You can use this number to track your package on our website or the carrier’s tracking portal.

6. Delivery Issues

If your package is delayed, lost, or damaged during transit:

• Contact us immediately at [insert email address].
• For damaged items, please provide photos and a description of the issue.
  We will work with the carrier to resolve the problem and ensure you receive your order.

7. Incorrect or Incomplete Addresses

Please ensure your shipping address is accurate when placing an order.

• Orders shipped to incorrect or incomplete addresses provided by the customer may result in additional shipping fees for redelivery.
• If the package is returned to us, we will contact you to arrange reshipping or a refund (excluding initial shipping costs).

8. Restricted Locations

Unfortunately, we are unable to ship to certain regions due to restrictions. If your location is not available at checkout, please contact us for assistance.

9. Changes to Shipping Information

If you need to change your shipping address or delivery details, please contact us within 24 hours of placing your order. Changes cannot be guaranteed once the order has been processed.

10. Contact Us

For any questions or concerns regarding shipping and delivery, please contact our customer support team